Lagos – Nigeria– March 10th , 2015 – Avaya Inc, a leading provider of solutions that enable customer and team engagement across multiple channels and devices, today concluded its Avaya Engage Tour in Nigeria, a roadshow attended by more than 150 government and enterprise customers and partners.
The tour is part of the “Avaya Engage Roadshow” across the company’s Global Growth Markets (GGM), encompassing the Middle East, Africa, Turkey, India, Russia, CIS, and Greater China. The roadshow is an interactive forum that hosts a dialogue between Avaya, its customers and partners, and delivers innovative ideas and solutions to the most pressing engagement challenges across the region.
Avaya demonstrated in its Nigeria tour a number of mobile engagement environments tailored to solve some of the most pressing business challenges in the country, and tailored to the government, healthcare, education, banking and telecommunication services, amongst others. Mobile engagement environments, according to Avaya’s team in Nigeria, extend existing communication platforms to the increasingly social, mobile driven users in Nigeria. Avaya’s contact center, unified communications and video solutions are deployed by most of the largest banks, hotels, oil and gas operators and service providers in the country.
Hatem Hariri, managing director for Avaya in NWECA said: ”We are currently working on a number of large scale, transformation projects with the government, oil and gas and service providers, to migrate existing legacy communication systems to more engaging, video-enabled, mobile-driven environments.”
One of the mobile engagement solutions presented at the Lagos roadshow is the video-enabled, ATM like self-service kiosk, whereby customers of any bank in the country can transact with the bank’s call center, by video, virtual collaboration, email, social media, chat, SMS or phone, and to even switch between devices while talking to the same bank agent. With self-service kiosks, customers can instantly receive and securely apply for instant banking products and services such as, credit and debit cards, banking statements and loan applications, amongst others.
Avaya said that the self-service kiosks are one scenario of how mobile engagement environments can be created and tailored to solve specific business challenges. These environments are built on Avaya SmartEngage, a tailored combination of Avaya and third-party solutions and services, designed to enable Nigerians to work, learn, and transact from anywhere in the country, using any mobile, computing or wearable device. Mobile engagement environments are set to accelerate the build-up of a connected Nigeria, where businesses, governments and citizens engage in a seamless, mobile and video-enabled, multi-channel world, where services are available anytime, anywhere and on any device.
Avaya also launched today its latest networking technology Avaya SDN Fx (Software Defined Networking Fabric Extended). The company said that its Avaya SDN Fx networking solution is first in the industry to deliver unmatched simplicity in “connecting anything, anywhere”. The new technology enables governments and enterprises to deliver components such as video surveillance, engagement solutions and sensors to enable IOT faster than it has ever been imagined. The company said that, given the challenges of today’s networks – particularly with the rise of cloud computing and virtualization, its technology delivers on the simplicity IT departments hope for, by automating the core network and truly unifying applications for wired and wireless users and devices at the network edge.
Hatem Hariri, Managing Director for Avaya NWECA said:” Nigeria is going through a phenomenal transformation. With the highest Internet penetration in Africa, the youngest majority population and being the largest economy, we see this transformation driven by a revolutionary deployment of technology that delivers more value to the country’s people, despite economic challenges. Investing in building mobile environment that builds a superior customer experience leveraging the boom in mobile, social, and cloud trends, today tops the mind of every decision maker to talk to in the country. Avaya’s mobile engagement solutions are based on open standards, enabling an effortless transformation, are flexible enough to be tailored to the specific needs of each of our customers, and supported by an outstanding team of Avaya experts who are committed to deliver define, design and build technologies that deliver real outcomes and highest return on our customers’ investments. ”
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
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