Nigerian Communications Commission is ready to empower citizens, especially telephone users and data subscribers with the needed and right information, in a bid to alleviate some of the issues in the sector.
According to the NCC, inadequate information, and inappropriate channel through which unsatisfied telecommunications subscribers voice out their grievances are the one of the major issues frustrating subscribers in the industry.
“The listed issues had been the bane of the telecom industry since its liberalisation in 2001and this is the time to resolve it once and for all”, Professor Umar Danbatta, Executive Vice Chairman of the Commission, said during the Consumer Week Campaign.
He said the issues were been actively pursued by strengthening initiatives, to educate and inform consumers in their use of communications services.
The Commission will also act swiftly whenever necessary in the use of enforcement to protect telecom services consumers’ rights and privileges.
“The NCC took a management decision that compels us to seek and amplify our activities towards ensuring the consumer that enjoys a customer experience that is enhanced.
“The patronage of the consumer is important and the NCC acknowledges this; that is why in 2017, I dare say and even beyond, the consumer will be our focus,” NCC boss emphasized.
While agreeing that the new consumer awareness drive with the sole intent of protecting and empowering consumers so as to make the right decisions, he agreed that “the telecoms weak link, rightly or wrongly, is the consumer”.
“The NCC has introduced the ‘Do Not Disturb’ facility where consumers are expected to activate the same by dialling 2442.”
He said part of the plan to actualise the year of Nigerian Telecoms Consumer is the determination of the NCC to ensure that the consumer experiences improved quality of service in the year 2017 and beyond.
