In an apparent bid to protect the interest of consumers, industry regulator, Nigeria Communications Commission (NCC) recently informed all the Nigerian telecoms operators to offer a 14-day extension period to subscribers who are not able to exhaust their data after the 30 days expiration period.
This information was disclosed in Minna, Niger State capital when Hellen Obi, who represented the Executive Vice Chairman NCC, Professor Umar Danbata, at the Consumers Conversation Forum.
The forum which was organised by the NCC to alert consumers on the need to follow the right channel in resolving issues with their telecom service providers.
“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” she stated.
Obi declared 2017 as NCC Telecom Consumer year as a result of the consumer’s importance to the growth and development of the telecom industry.
She added: “The commission which is the independent regulatory authority for the telecommunications industry in Nigeria declared Year 2017 as NCC year of the telecom consumer in recognition of the importance of the consumer to the phenomenal growth and development in the telecoms sector.
“The year of telecom consumer, which was formally launched by NCC Executive Vice Chairman/CEO, Danbata, is in tandem with the 8-point Agenda of the commission aimed to protect, educate, and empower consumers towards ensuring sustainable growth and further development in the Telecom sector.’’
