The Nigerian Communications Commission (NCC) presented the first edition of the Campus Conversation at the University of Abuja, after the restructuring and rebranding of its existing consumer outreach programs.
NCC’s new Telecom Consumer Conversation includes Campus Conversation as an integral component (TCC).
NCC’s Director, Consumer Affairs Bureau, Efosa Idehen, spoke at the ceremony, which took place at the University of Abuja’s Main Campus over the weekend, and said the Commission, as a consumer-centric regulator, has always been in the lead of protecting consumers’ interests.
He expressed that the Commission has undertaken numerous initiatives and programs over the years to carry out its consumer protection mandate, as ingrained in the Nigerian Communications Act (NCA), 2003, and in accordance with other divisional legislations, rules, directions, and determinations, in attempt to face consumer concerns proactively.
Campus Conversation, according to Idehen, is a customized outreach campaign that draws on NCC’s consumer protection and empowerment goal as outlined in the Commission’s Strategic Management and Vision Plans, as well as existing policies and well-considered management decisions.
The goal of the Conversation is to guarantee that telecom customers on university campuses are fully informed and educated about their rights and privileges, so that they may make informed decisions and avoid unpleasant activities from service suppliers.
Idehen explained that this first edition of NCC Campus Conversation is part of the Commission’s strategic attempt to inform the university students about their rights and responsibilities as telecoms consumers, as well as to inform them about the Commission’s numerous initiatives aimed at improving consumer protection and empowerment.
The NCC team, headed by Idehen, spent hours at the event to enlighten the college community about Subscriber Identity Module (SIM) registration, the Advantages of NIN-SIM Unification, Cybersecurity, and online information protection issues, and other NCC efforts.
also, participants were informed about NCC’s different consumer initiatives, like the NCC Consumer Complaint Toll-free Number 622; the Do-Not-Disturb (DND) Short Code 2442, which was established to manage spam messages; and the National Emergency Toll-free Number 112, which every citizen is supposed to remember and use in the event of an emergency.
The NCC has built and operational around twenty Emergency Communication Centres (ECCs) in various states of the federation and the Federal Capital Territory, where 112 calls are accepted and handled.
Other awareness, education, and communication (IEC) products were provided in the form of bookmarks, handbills, and stickers. Consumer Bill of Rights, Complaints Management Process, Mobile Number Portability (MNP), SIM Registration, Obligations of Telecom Service Providers and Consumers, and Tips on Managing Data Usage are among the themes covered by the IECs.
The event presented students and other members of the Campus community with a once-in-a-lifetime opportunity to interact with the Commission.
The NCC staff replied to participants’ queries and comments about their experiences with telecom services. Prof. Abdul-Rasheed Na’Allah, Vice-Chancellor of the University of Abuja, represented by Dr. Evans Ashigwuike, Head of the University’s Electrical and Electronic Engineering Department, praised the NCC for the detailed transcendence program which he defined as extremely advantageous to the students.
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