Founder Institute Lagos, is about grinding that, “never say never entrepreneurship”mindset, out of the Founders and it will never settle for less.
Present during the class session yesterday, were 3 Mentors; Emilia Asim Ita – Founder & Practice Director, AML, Jean Marc Ricca, Managing Director, BASF West Africa and Atul Kshetry, Managing Director, Hoesch Pipe Mills (Nig) Ltd.
Founders were asked to pitch their business ideas to the Mentors, who rated them, after which, they took their time, to coach the Founders.
Jean Marc Ricca, Managing Director, BASF West Africa, was the first speaker and he spoke on how to talk to customers.
He stressed the need, for Founders, to know who their customers are and how to reach and deliver efficient service to them.
“Accessing an unbiased opinion, is vital, to assess customer loyalty and implement actionable feedback”, he stressed.
The second speaker was Atul Kshetry, Managing Director, Hoesch Pipe Mills (Nig) Ltd, talked about “Developing customers”.
He stressed the need for Founders, to start finding a way to compile, all their client’s data, in one place because, as their company grows, there is a high probability that they, will have data scattered around, as it may prove to be challenging, when it comes to tracking down clients.
“Trouble is, most companies consider recording data, as CRM itself. The focus is, often, on upward reporting, statistics, standard work flow”, stated Atul Kshetry.
The third speaker, Emilia Asim Ita, Founder & Practice Director at AML, spoke on how to deal with big ego customers.
For her, understanding how customers think and how to address them, matters a lot, in getting customers to keep coming for what you offer.
She implored the Founders, to, ensure that their customers feel settled and give them, real values, for what they may have ordered.
At the end of the class, the Founders were exposed and taught on alternative ways of handling customers.