Microsoft has announced a USB recovery tool to repair PCs and other devices impacted by the recent CrowdStrike update.
According to Microsoft’s blog post, IT admins can create a bootable USB drive to expedite the repair process and get disrupted devices back on track.
CrowdStrike had earlier revealed that its Falcon Sensor update affected close to 8.5 million Windows devices across the globe, causing the dreaded ‘blue screen of death’ (BSOD).
In the blog post, Microsoft explained that the recovery tool comes with two repair options: recover from WinPE and recover from Safe Mode. They are both available for download in the Microsoft Download Center.
According to Microsoft, the recover from WinPE option allows users to recover their devices without needing local admin privileges. But, if BitLocker is enabled, entering the BitLocker key may be necessary to fix the impacted system. The company recommends this alternative for most users.
Meanwhile, If users do not have their BitLocker key access, they can opt for the recover from Safe Mode option. This option lets them boot the Windows PC into safe mode, but it requires them to log in with local admin privileges. The tech company recommends this option is suitable for devices that are not encrypted or with unknown BitLocker key.
If the device disallows USB connections, the company advises imaging the device instead.
The USB drive, which needs to be created into a bootable recovery drive, must have between 1GB and 32GB of storage space. Additionally, the PC must run on a Windows 64-bit client and have at least 8GB of free space to run the recovery tool.
Media reports have it that, the faulty update disrupted services across institutions such as banks, airports, and IT companies. Airlines around the world canceled or rescheduled their flights, citing “technical problems.” Furthermore, Australia’s ABC News also reported being affected by the update.
CrowdStrike CEO George Kurtz issued a statement, revealing the cause to be a “defect in a single content update” for the Windows platform. The defect did not impact devices running Linux or Mac.
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