In furtherance to heighten good customer experience and ensure easiness, United Arab Emirate Telecom Company, Etisalat, weekend, launched its self-service app called branded “myetisalat.”
The app which already available in various app stores including Blackberry and iPhone full bouquet of Etisalat services in the easiest way, with the myetisalat users, do not need to remember or dial codes. Just view or tap no reason to text, dial or remember codes, Users are giving the platform to take control and manage their Etisalat account at their convenience on their terms from anywhere in the world.
Paul Ehiagbonare, Online User experience and self-care Specialists, Etisalat, explained that the myetisalat self-service app is revolutionary, one of the biggest innovations from the company, through which customers can access Etisalat service.
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“At Etisalat, we believe that access to our service should be simple; all our clients need to manage all their services in one platform, all you need to do is to navigate to the app. Our entire products have one thing in common, and that is Easy” Paul said.
“Technological innovation is a significant enabler, and that is what distinguishes us from other competitors, we are always innovative. We will continue to empower our customers. Etisalat never sleeps, and we have built this app solution based on customers’ complaints. Our aim is to offer a single and unified experience for our clients across the various platforms. The app is for every user”.
Features of Myetisalat App
Social Signing Identity Solution Management: You can sign in with any of your social media account, which makes it simple. The process is very simple when you log in. Once you launch the app, everything gets displayed at a glance.
- Simplified Experience: You can manage all your line in one place. All you need to do is to add all your numbers on the platform. You can just swipe across. If you travel outside the country and you have issues, you can just chat with an online customer.
- Block Line Feature: if your line is stolen, you just sign and block your line. This is a move aimed at ensuring the security of our users.
- Data Usage: There is graphically represented data usage. You can view your current package and either prepaid or post-paid packages, all the products, and services of Etisalat.
- Airtime Purchase: You can buy data with your air time, even with your debit card. If you run out of airtime, you can borrow without dialing any code.
- GEM Reward: We pay our GEM (Going Extra Mile) customers; we made it possible for customers to redeem rewards. Once you log in, if you fall into the category of GEM customers, you would be identified; the app would figure you out as soon as you log in.
- Payment of Bills: With the myetisalat app downloaded on your mobile phone, you can book a flight and hotel bills. Apart from that, users would get up to 20 percent discount on any transaction made in this regard. There are also discount coupon codes to shop online or walk up to buy.
- Value Added Service: We have the Customer FAQ, which explains to you how you can use a particular session.
“Myetisalat app is an upgrade of what use to exist. It’s all about simplicity, security, and convenience. It’s revolutionary. You would understand why it’s first of its kind, Otiyemi Otule, Chief Product Officer, Etisalat said.
