Communication is a tree with lots of branches, Business Communication and General communications happen to be part of the branches of communication.
These two branches of communication are important to us but it is extremely important to know the difference between them both so as not to get a twist.
General Communication deals with all the information or talks about everything except business. It is mostly known as Personal Communication. The approach of this communication is informal and mostly laid back.
On the other hand, Business Communication is a very formal type of communication that deals with information which are only business-related.
The format used for business communication is organised and makes use of a specific mode to convey its message or information.
Unlike the General communication which makes use of different formats or approaches depending on the aim of the communication or what the information intend to convey.
The latter being more personal makes use of personal feelings or emotions or opinion to convey the message and this takes most part of the communication.
Communication in business should be rid of any personal feeling or emotion or opinion to share information or in discussions as this would lack professionalism.
It does not need the perspective of anyone but rather should be accessed and judged based on clear facts and data.
Formal communication focuses more on practical information. Information whereby when put into practice or tested would bring out a valuable result – it is the working communication based on proof.
The informal communication would rather base on factious information sometimes.
To maintain high professionalism, communication in the world of business is impartial and objective, it does not focus on decisions which is more favourable since it lacks personal feelings, it sees all situations with eyes of equality. Personal Communication whereas remains partial and subjective.
The purpose of every message in a business based communication is to get or provoke certain actions and get results while the latter may just be to inform the other parties involved about certain matters.
Tables, charts, graphs, photos and other forms of resources and data are frequently used in business communication as it aids productivity and clarity in a more organised manner.
It is more persuasive in action towards customers or clients and employees for a certain job while personal communication deals simply with personal affairs.
Feedback is very important in business – therefore, every communication in business should always lead to feedbacks, whether positive or constructive criticism because the growth and success of a business greatly depends on it.
Feedback is not much of an importance in general information.
Messages in businesses are kept as legal evidence but messages in general or personal communication is not kept to be used and are not always considered as legal evidence.
Featured Image: simplinotes
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