Frequently asked questions on internet data consumption/depletion/usage by NCC
What brings about fluctuation in internet access after making data subscription?
This may be due to network problem and/or settings of your phone. For example if there is no network in your location or the strength of network is weak or unstable, then there will be fluctuation.
Also, if your data SIM is off you may not be able to use the internet unless you are connected to Wi-Fi.
Does speed or time contribute to depletion of data?
Yes, it does. The faster the speeds, the more data bundles will be utilised.
Logically, the faster the speed, the quicker you can complete a task such as downloading or uploading a file.
That means that you’re able to do more, and consume more data, in the same amount of time if you have fast speeds.
You naturally do more and probably use higher quality while streaming videos.
Why is it that monthly subscriptions do not last a whole month?
The monthly subscription usually comes with a data size or value and once the value is exhausted before the month end, you would be unable to access the internet.
So, what it means is that the data allowance can be used over one month, but it can be finished before one month, depending on how you
use it.
What is the reason behind getting a deducted data value when you subscribe for data?
This could happen where the Consumer has borrowed airtime or data from the network service provider.
It is important to read and understand the terms and conditions of the services rendered before you start using it.
However, if you have any issues, be sure to complain to your service providers immediately and escalate to the NCC for redress if the matter is not satisfactorily resolved.
Why do Network Service Providers usually deduct from the normal data subscription while leaving the bonus data untouched?
Again, you need to check the terms and conditions of your package.
Bonuses are usually given to stimulate usage and the network may specify the terms on which you can access the bonus.
If your experience is different from what was promised, then lodge a complaint to your service providers and escalate to the Commission for redress if the matter is not satisfactorily resolved.
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