The startup was founded in March 2020 with the aim of making business communication user-friendly and affordable.
Using this service, companies can meet their customers by voice calls, interactive text messages and social media platforms, all in one interface.
All messages from these different platforms are rerouted to the agent centres for a seamless customer experience.
Speaking on the launch, Co-founder and Chief Executive Officer (CEO) of Swifttdial, Vincent Ochieng, said:
“Our cloud-based phone system enables companies to receive calls from one number, after which the calls are distributed to different agents based on their skill sets,”
The benefits, which are always generated by having highly effective customer service, are numerous, regardless of the size of the company.
However, the tools, which are currently available for use for augmenting customer service, are out of reach for the SMEs.”
Looking at the current state of the Kenyan market with high focus on large businesses, Swiftdial is shifting attention to the SMEs.
The startup charges its users for a setup fee, as well as an agent fee for each of the company.
Vincent further explained that the startup resells SMS and airtime in bulk. It is also currently inputting additional revenue such as the launch of outsourced contact centre platform
According to the CEO, Swifttdial has onboarded 30 clients having an average of five customer service representatives, with more hands getting hired to ensure growth in its cloud-based service.
Vincent finally noted that the startup is currently serving the Kenyan market. With an existing single client base in Nigeria, it has plans for expansion to Ghana, Uganda, and South Africa by 2021.
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