Monitoring of QoS Regulations 2013
Still in the first quarter of 2019, the NCC, in the performance of its monitoring function, found out that, Airtel Networks Ltd, had contravened the provisions of the Quality of Service, (QoS), Regulations 2013, by disconnecting Exchange Telecommunications Limited, without the Commission’s approval.
Consequently, the Commission applied the Enforcement Processes Regulations 2005, by sanctioning Airtel on March 28, 2019 to pay a fine of ₦121,000,000 to the Commission.
Monitoring Do-Not-Disturb, (DND), Direction
While monitoring compliance, with the Do-Not-Disturb, (DND), Direction, during the first quarter of 2019, the Commission found out that, EMTS, (9Mobile) and Airtel, subscribed and billed 13 and 56 MSISDNs, respectively, on full DND, to Value Added Service, (VAS). This contravened the DND Direction.
The Commission communicated the contravention to EMTS (9Mobile) and Airtel, who claimed that the contravention was caused, by technical and software challenges. Their pleas were rejected, by the Commission and they were, eventually, sanctioned to pay ₦5,000,000 each, on February 26 and 27, 2019, respectively, for contravention of the Direction.
Enforcement Of Compliance With Directives
During the first quarter of 2019, in carrying out its Enforcement functions, the NCC, which had earlier directed Globacom, to reconnect Solid Interconnect, which includes the renewal of its Interconnect Exchange (IEX) license and allow the routing of traffic, through a letter dated January 17, 2019, instead, received a letter from Solid Interconnectivity, informing it that, in spite of the approval given by the Commission, Globacom is, still delaying the process of re-establishing interconnection, with its network.
The Commission, therefore, issued a pre-enforcement notice, dated March 5, 2019, to Globacom, directing it, to reconnect solid Interconnect and allow the routing of traffic on, or, before March 15, 2019.
Monitoring Unidentified Fibre Optic Cable Through Timely Inspection
The NCC, during the first quarter of 2019, received a letter from NAIRDA Limited, notifying the Commission of a fiber optic cable that, was causing an obstruction at the company’s construction site, at Victoria Island, Lagos.
The Commission contacted, all the MNOs and Metropolitan Cable Network Operators, but no one claimed ownership of the said cable. In this regard, NAIRDA sought the Commission’s consent, to relocate the cable at no cost to the Commission.
21st Century Technologies Ltd, eventually, claimed ownership of the cable and thereafter, engaged NAIRDA, on steps taken, to relocate the cable.
Resolving Complaint on Automatic Renewal of Data Subscription
The Commission, during the first quarter of 2019, received a complaint about automatic renewal of data subscription, by 9Mobile on MSISDN, (08024211885). The complaint was investigated and 9Mobile, was found to have breached the Direction on Automatic Renewal of Data subscription.
9mobile attributed the breach, to a, previously, undetected and isolated failure, on its data subscription platform. The reason offered, by 9Mobile was not acceptable, by the Commission, hence, a notice of sanction, dated March 19, 2019, was sent to 9mobile, to pay a fine, in the sum of ₦5,001,000, (Five Million And One Thousand Naira Only).
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